Our Team

We only attract the best and most diverse people to our team. We are united in the cause of growing bigger minds in order to develop the world's greatest leaders.
Start a Conversation

Our business is a people business

Meet the Team

The current team have over 80 years of experience in business leadership and executive coaching to our credit. 

Angela Neighbours

Angela Neighbours

Founder

Following 20 years successfully leading high-performing teams in global corporate roles, Angela stepped into the world of Adult Development. Her goal is to develop people to achieve more than they believed possible. She has since coached over 3,000 leaders across NZ, Australia and the UK. She has worked extensively with Chief Executives at some of NZ’s leading organisations. Angela considers it an enormous privilege to see her clients spread their wings, take control of their lives and achieve new heights every day.

Rachel Ford

Rachel Ford

Founder

The personal and professional satisfaction Raechel gets from inspiring excellence and performance in others is what prompted her transition into professional coaching. Raechel’s coaching philosophy is underpinned by a belief that when personal and company values are aligned, business excellence is created. She helps clients gain increased self-awareness, the capacity to address business issues strategically, to improve their own and other’s performance, and to achieve profitable results. Raechel holds the IDM Certificate of Master Certified Developmental Coach/Consultant.

Emma Bartlett

Emma Bartlett

Certified ICC Coach

Emma has a track record of enabling organisation-wide and personal transformation, most recently as Director – Organisational Development for PwC New Zealand. She has spent many years working alongside senior leaders empowering them with the tools, knowledge and courage to bring their leadership visions to life and to make meaningful change happen within their teams. She has a particular passion and talent for helping people to identify what brings them joy and energy, and to leverage that insight to achieve their potential.

Dave Bowler

Dave Bowler

Certified ICC Coach MBTI certified practitioner

After completing a B.Sc with Honours in Psychology at Hull University in England, Dave decided that clinical psychology was not his preferred route, and opted instead to join industry.

His career has been multi-faceted and he has in depth experience in manufacturing, exporting, global marketing, sales, and most importantly leadership.

Brenda Milbank

Brenda Milbank

Certified ICC Coach

My career spans a variety of disciplines, achieving senior roles in sales, marketing and human resources. Working for global organisations such as DB Breweries (Heineken), Mars Incorporated and Procter & Gamble, I have experienced world class practices and gained extensive knowledge across the Asia Pacific region. This coupled with my Executive MBA, gives me a deep understanding of the challenges and complexity that executives face in business today and the agility to coach leaders across different disciplines.

Scott Beattie

Scott Beattie

Certified ICC Coach

Scott has enjoyed a 25-year career working for Citigroup and ASB Bank both here in New Zealand and in New York, San Francisco and London. During his career he has worked closely with the Technology, Healthcare, Financial Institutions and Education sectors and have gained extensive experience as a leader of high performing global teams.

Jenny Rawson

Jenny Rawson

Certified ICC Coach MBTI® Certified Practitioner

As the Australasian Creative Manager for ilume, Jenny is the glue that holds the teams together. She also uses the opportunity to apply her psychology background being the MBTI® Practitioner to many of ilume’s clients.

She has always worked in people focused organisations, firstly at Amrop International, at the time the pre-eminent executive search firm in Australasia working with senior management and boards of directors, then for HRKnowHow providing human resources consultancy and employment relations services for their clients.

Andy Wotton

Andy Wotton

Certified ICC Coach

Andy has a long history of focusing on both people and teams to encourage strong performance and produce great results. During his 19 years as a partner at PwC he helped set up new practices and design and implement new services.  He worked extensively with senior management teams and Boards in the tertiary education sector, electricity industry, health sector and the broader public sector. Andy also provided guidance and governance advice to large commercial entities.  He is currently working with chief executives and senior management team members from listed companies, public sector entities and privately owned companies.

Holly Neighbours

Holly Neighbours

Certified ICC Coach

Holly has a passion for people, helping them develop and transform, and thrives on building strong relationships with her team and clients.

She has 12 years working experience in London and Auckland in finance, property and business management. Her coaching passion and skills were developed during this time as her teams required new skills and attributes to bring both personal and commercial success to fruition.

Happy Clients

MINDSET28 is a developmental tool not a "putting you in a box" tool, so the difference is that for the first time it gives people a pathway for continuous improvement rather than just telling a person who they are and how they will be forever.
Mark Averill

CEO and Senior Partner, PwC New Zealand

ilume has a refreshing approach to executive development coaching which leads to transformational change in business performance. Working in partnership with ilume has helped our people firm wide with their professional career and person
al aspirations. ilume really believes in what it teaches and how best to empower our people.
Bruce Hassell

Former Chief Executive Officer, PriceWaterhouseCoopers

Whether you aspire to be a CEO or you simply want to be the best you can be, I believe ilume can be a guiding hand for you.
Aaron Ashby

Hub Manager Northern, Goodman Fielder NZ Ltd

It all starts with a conversation. A powerful conversation.

We only serve leaders and organisations we know we can help. Our time, like yours is valuable. We invite you to lock in a call with one of our principle coaches to see how we can bridge the gap from where you are to where you want to go.

Frequently asked questions

How is ilume changing the way coaching is done?

Coaching in business has been around since the early 90s, but surprisingly, it hasn’t evolved a lot since then. ilume is changing the way coaching is done via its unique approach which takes into consideration more dimensions of an individual. Coaching is well known as a behavioural tool, but at ilume we are no longer satisfied with the notion that this will provide all the answers to leaders of business in today’s more complex and ambiguous world.

Most coaching in the past and even today is based on behavioural change and coaching to change certain behaviours of a leader, but at ilume we think that is too one dimensional. Our leaders are made up of much more than just their behaviours! Our leaders are facing into greater uncertainty and can often feel as thought they are in over their heads and are facing a developmental challenging of growing a bigger mind.

Consequently, ilume decided to take a different approach, and in 2010, developed a robust, evidence-based coaching methodology that examines a person’s hidden dimensions that brings with it lasting developmental change and a recognition of a person’s true potential capacity for further growth. We call this approach MINDSET28.

We have been delivering this work in Australasia for over seven years and have established a new paradigm in executive development that high-performing organisations are talking about. Those who have worked with us tell us they have become smarter, more agile and ultimately have competitive advantage.

What should leaders expect when they work with ilume?

Prepare to be challenged – ilume provides a developmental tool that weaves together all the dimensions necessary for excellence in executive leadership and anyone coming on the journey is going to find out where they are placed right now in regards to how well placed they are to do the job.

All leaders must be prepared to commit to high-performing change – it’s part of what you sign up to in accepting the role. The work with ilume develops the leader quantitatively and qualitatively, so commitment over a period of time is essential. This is not a quick fix strategy to developing the best leaders.

Ultimately, particularly in the residential team leadership program, they will see increased drive, greater self awareness, clearer strategic thinking and a path to long-term life balance. Instead of life balance and high performance business competing against one another, it starts to work in harmony. Clients who work with us say it’s simple – they call it awesome transformational change.

ilume is New Zealand's only accredited and licensed ICC trainers. What are the benefits of this for organisations?

The International Coaching Community (ICC) operates in 67 countries and has over 13,000 certified coaches making it one of the largest professional organisations for coaches in the world.

The ICC are committed to developing the coaching profession at all levels through a complete training system of the highest standards of quality and what’s best is that it has several quality awards (EQA’s) from the European Mentoring and Coaching Council, the global go-to body for coaching and mentoring

Whilst there are a number of global coaching accreditation bodies that we could partner with, it was our New Zealand colleagues who helped us understand the exceptional quality and robustness of the ICC program having worked alongside them for eight years.

Having been on the ICC program ourselves as Directors, we believe it develops advanced coaching techniques that we have not experienced anywhere else, particularly with executive coaching techniques – coaching approaches and models that have helped us offer new insights to our clients they have never gained before.

What is the difference between ICC training and the ilume MINDSET28 development?
Our ICC programs are for individuals or organisations that want to provide their people with specific techniques and a toolbox in coaching skills. We deliver a range of options from one-day essential skills through to an eight-day international certification and we deliver specialised programs in team coaching and executive coaching.

Latest Forbes research shows that coaching is an essential management and leadership skill. Our programs strengthen the ability to apply this resulting in higher employee engagement with managers and leaders operating a listen and ask approach rather than push and tell. Many graduates from our programs tell us that it has an impact not only at work but also in their personal lives.

Let’s face it, coaching is an expensive intervention and not always guaranteed to work, so a number of the larger organisations we work with want their own internal managers and leaders applying coaching so that they don’t need to be fully reliant on external consultants.

MINDSET28 is a specific executive assessment and development tool created by ilume, and once carried out, provides the evidence required for a powerful and focused leadership development program done as a collective (such as a senior executive team) or individually. Having delivered this in the market for over six years, it has truly proven itself to be the gold standard in leadership development.

MINDSET28 takes a powerful and holistic view of the individual by balancing qualitative multi-dimensional frames through using three dimensions
: cognitive, social emotional and behavioural, rather than the traditional one-dimensional approach (behaviour only). Our promise is to show the executive the potential of growing a bigger mind and a pathway to achieve that.

So what can MINDSET28 do for CEOs of major organisations?

We think this question can be best answered by the CEO of one of ilume’s foundation clients, PwC New Zealand. CEO and Managing Partner Mark Averill attributes their high performance culture to taking the majority of their partners through the MINDSET28 leadership development program.

A big strategic move for PwC as the program asks for the partners, who are the leaders and rainmakers of the business, to come away from the day-to-day delivery of client work and develop their leadership on a six-day residential program.

That said, Mark acknowledges that it has definitely given them sustainable competitive market advantage and the program had a hand in him eventually becoming the CEO of the organisation.

The empowerment that we saw when we spoke to some very technical partners at PWC really gave us the reassurance that this is the approach we should be using with more CEOs and senior leaders.

There are many development tools available to businesses today but nearly all are competency or behavioural-based assessments and for an organisation that relies entirely on talent and high performance culture, which PWC are, the MINDSET28 approach has proven to be the most effective.

Of the various personality profiling tools MINDSET28 is the only one that doesn’t put you in a box forever and we think that is really important. We have personally been through many of these assessments and they always leave you in a specific category for life, but that’s just not realistic.

Actually, it’s a worrying message that leaders are unable to develop any further. MINDSET28 is a developmental tool, not a “putting you in a box” tool, so the difference is that for the first time it gives people a pathway for continuous improvement rather than just telling a person who they are and how they will be forever.