Training Academy

We’re Australasia’s only accredited and licensed ICC trainers, offering Executive Coaching, Executive Team Development, Leadership Development Programs and Academy Training Courses to many of New Zealand and Australia’s most successful businesses and executives for 10 years.
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Training Academy

Our Training Academy spans a variety of courses and curriculum that set a new benchmark in leadership excellence, including exclusive training products you cannot get anywhere else.

ilume offers New Zealand’s only accredited and licensed ICC training program, recognised globally as the best coach training program in the world. Through our ICC Coaching Accreditation course and Coaching Essentials one-day practical coaching course, we will help you learn how to coach others effectively, learn more about yourself and become a leader for the future.
We also offer other exclusive training products that you cannot get anywhere else in the region, such as the globally-renowned Radical Candor™ approach.

Altogether, our Training Academy products collectively contribute to an organisation where leadership, culture and skillsets align to shift the organisation to greater heights of effectiveness and success.

ICC Coaching Accreditation

ilume offers Australasia’s only accredited and licensed ICC training program, recognised globally as the best coach training program in the world.

The International Coaching Community is one of the largest coaching organisations worldwide and has 38 Coach Trainers in 16 countries. There are over 5,000 ICC Certified Coaches in 52 countries. Our Company Directors are five of these internationally accredited Coach Trainers.

Founded by Joseph O’Connor and Andrea Lages O’Connor in 2002, the vision for the ICC is of a coaching profession united by high standards of skill and ethics. ICC keeps growing, building and extending the network of coaches aligned to the same coaching spirit and vision.

The ICC Accreditation Program integrates and develops all the main models of coaching: Behavioural Coaching, Integral Coaching, Ontological Coaching, The Inner Game, NLP and Positive Psychology.

All ICC courses share the same design wherever in the world you take them. This means you share a common language and a common standard with other ICC coaches at that level.

The ICC Coach Training Program is the only coach training qualification accepted by all three major global players, – ICC, The International Coaching Federation (ICF), and the European Mentoring and Coaching Council (EMCC).

Who Is It For?
Executive managers, new leaders, Learning & Development Managers, HR practitioners and those aspiring to be organisation leaders.

An immediately applicable toolbox of coaching models, frameworks and action plans that work.
Questions to use that will change your relationships.

A new way of being for yourself, that you will try on for size during the program.

A heightened awareness of yourself and others.

A clear action plan for the future for yourself.

A new network of people who have learned with you.

An internationally recognised qualification.

Course Structure

Three modules over three to four months. Each module is experiential, immersive and discussion–based. There is time set aside for your coaching experience every day of the program. A workbook is provided for the program, which includes models, frameworks, ideas for coaching and internationally recognised theory.

Module One (3 days)

Introduction to coaching
Foundations laid
Personal goals set
Introduction to first model
Questions, listening
Empathy and rapport
Beginning coaching another person


Module Two (3 days)

Learning to set goals
Understanding beliefs and values
Tasking and structures
Defining and understanding behaviours
Learning about transitions
Understanding your style as a coach
Ethics and standards

Module Three (2 days)

Final revisions and practice
Certification coaching and testing

Coaching Essentials

This is a practical one-day experience which gives you a toolbox of coaching fundamentals to immediately apply. It will give you an introduction to coaching techniques that have impact, make a difference, help others succeed and build high-trust relationships.

Why Coaching Essentials
Develop nine of the top 10 leadership skills most important to management success according to Inc. Magazine in this one-day practical coaching course:

  1. Inspires and motivates others – coach and motivate your team.
  2. High integrity and honesty – understand what makes and breaks trust and rapport.
  3. Solves problems and analyses issues – power questions to get right to the heart of an issue.
  4. Drives for results – setting goals and actions together.
  5. Communicates powerfully and prolifically – connect and communicate with your team on a new level.
  6. Builds relationships – a new way to interact in all your relationships.
  7. Strategic perspective – as you coach your team to perform allowing you to take a strategic view.
  8. Develops others – coaching for personal growth.
  9. Innovates – unlock innovation and ideas within your team.
  10. Displays technical or professional expertise – we know you’ve already got this.

Who Is It For?
Executive managers, new leaders and HR practitioners. This course allows you to discover a new way to interact in all your relationships and build teams of people to perform to their highest standards through effective coaching management techniques

An easy-to-understand coaching roadmap
Understand the difference between personal discovery activities
Increase your skills in relationship building
Expose you to powerful listening techniques
Provide you with an inventory of Questions to use at any time
Help you set at least one goal and action for your own journey forward

Course Structure

What is Coaching vs Mentoring?

Coaching and Mentoring to understand and clarify the types of personal development interventions that are available and what is most suitable to use as a leader, manager or HR practitioner in the workplace.

What makes and breaks Trust and Rapport?

Trust, rapport and empathy explore the essential building blocks of all remarkable relationships. What really is rapport, how do you know when you have it and how do rapport and empathy impact trust.

Are you Hearing or Listening?

Listening skills are touted as one of the top 3 leadership skills as voted by thousands of corporate workers, so how well do you really listen? Learn about the 4 levels of listening and how you can enable each level at the most appropriate time.

Powerful Questions - what are they?

At any one time we only have about 10 questions in our head and of those, 6 are ‘powerless’ closed questions. Most of the time we are thinking about making a statement when a powerful question would lead us or others to a far better answer. Engage in developing your very own inventory of ‘power’ questions that will instantly quadruple the number you have at any one time.

How to set Goals and Actions together

Great coaches in the workplace are always focused on the goal or actions for others and what they are trying to achieve. Learn how to use the GROW model and set doable actions for self and others.

Mini coaching roadmap

Engage in a coaching hour at the end of the day to put into practice techniques and tools learned across the day.

Happy Clients

MINDSET28 is a developmental tool not a "putting you in a box" tool, so the difference is that for the first time it gives people a pathway for continuous improvement rather than just telling a person who they are and how they will be forever.

Mark Averill CEO and Senior Partner, PwC NZ

ilume has a refreshing approach to executive development coaching which leads to transformational change in business performance. Working in partnership with ilume has helped our people firm wide with their professional career and person
al aspirations. ilume really believes in what it teaches and how best to empower our people.

Bruce Hassell, Former Chief Executive Officer, PwC NZ

Whether you aspire to be a CEO or you simply want to be the best you can be, I believe ilume can be a guiding hand for you.

Aaron Ashby, Hub Manager Northern, Goodman Fielder NZ Ltd

It all starts with a conversation. A powerful conversation.

We only serve leaders and organisations we know we can help. Our time, like yours is valuable. We invite you to lock in a call with one of our principle coaches to see how we can bridge the gap from where you are to where you want to go.

Meet YOUR Team

We only attract the best and most diverse people, all of whom are internationally certified in Developmental Coaching Practice. As a group of passionate advocates, we are united in the cause of growing bigger minds in order to develop the world’s greatest leaders.

With a combined 100+ years of experience, we understand what it takes to move someone forward. Our work is tailored to the individual and the organisation.

Frequently asked questions

How is ilume changing the way coaching is done?

Coaching in business has been around since the early 90s, but surprisingly, it hasn’t evolved a lot since then. ilume is changing the way coaching is done via its unique approach which takes into consideration more dimensions of an individual. Coaching is well known as a behavioural tool, but at ilume we are no longer satisfied with the notion that this will provide all the answers to leaders of business in today’s more complex and ambiguous world.

Most coaching in the past and even today is based on behavioural change and coaching to change certain behaviours of a leader, but at ilume we think that is too one dimensional. Our leaders are made up of much more than just their behaviours! Our leaders are facing into greater uncertainty and can often feel as thought they are in over their heads and are facing a developmental challenging of growing a bigger mind.

Consequently, ilume decided to take a different approach, and in 2010, developed a robust, evidence-based coaching methodology that examines a person’s hidden dimensions that brings with it lasting developmental change and a recognition of a person’s true potential capacity for further growth. We call this approach MINDSET28.

We have been delivering this work in Australasia for over seven years and have established a new paradigm in executive development that high-performing organisations are talking about. Those who have worked with us tell us they have become smarter, more agile and ultimately have competitive advantage.

What should leaders expect when they work with ilume?

Prepare to be challenged – ilume provides a developmental tool that weaves together all the dimensions necessary for excellence in executive leadership and anyone coming on the journey is going to find out where they are placed right now in regards to how well placed they are to do the job.

All leaders must be prepared to commit to high-performing change – it’s part of what you sign up to in accepting the role. The work with ilume develops the leader quantitatively and qualitatively, so commitment over a period of time is essential. This is not a quick fix strategy to developing the best leaders.

Ultimately, particularly in the residential team leadership program, they will see increased drive, greater self awareness, clearer strategic thinking and a path to long-term life balance. Instead of life balance and high performance business competing against one another, it starts to work in harmony. Clients who work with us say it’s simple – they call it awesome transformational change.

What is the ilume MINDSET28 Developement Assessment?
MINDSET28 is a specific executive assessment and development tool created by ilume, and once carried out, provides the evidence required for a powerful and focused leadership development program done as a collective (such as a senior executive team) or individually. Having delivered this in the market for over six years, it has truly proven itself to be the gold standard in leadership development.

MINDSET28 takes a powerful and holistic view of the individual by balancing qualitative multi-dimensional frames through using three dimensions: cognitive, social emotional and behavioural, rather than the traditional one-dimensional approach (behaviour only). Our promise is to show the executive the potential of growing a bigger mind and a pathway to achieve that.

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So what can MINDSET28 do for CEOs of major organisations?

We think this question can be best answered by the CEO of one of ilume’s foundation clients, PwC New Zealand. CEO and Managing Partner Mark Averill attributes their high performance culture to taking the majority of their partners through the MINDSET28 leadership development program.

A big strategic move for PwC as the program asks for the partners, who are the leaders and rainmakers of the business, to come away from the day-to-day delivery of client work and develop their leadership on a six-day residential program.

That said, Mark acknowledges that it has definitely given them sustainable competitive market advantage and the program had a hand in him eventually becoming the CEO of the organisation.

The empowerment that we saw when we spoke to some very technical partners at PWC really gave us the reassurance that this is the approach we should be using with more CEOs and senior leaders.

There are many development tools available to businesses today but nearly all are competency or behavioural-based assessments and for an organisation that relies entirely on talent and high performance culture, which PWC are, the MINDSET28 approach has proven to be the most effective.

Of the various personality profiling tools MINDSET28 is the only one that doesn’t put you in a box forever and we think that is really important. We have personally been through many of these assessments and they always leave you in a specific category for life, but that’s just not realistic.

Actually, it’s a worrying message that leaders are unable to develop any further. MINDSET28 is a developmental tool, not a “putting you in a box” tool, so the difference is that for the first time it gives people a pathway for continuous improvement rather than just telling a person who they are and how they will be forever.